Frequently Asked Questions
Do you accept returns or exchanges?
For faulty products or products damaged in transit, please reach out to us so that we can work out a solution. Depending on availability, an exchange may be possible. If not, a refund will be issued.
Otherwise, all sales are final.
What if I receive a damaged or incorrect product?
We package each order ourselves, making sure that everybody gets exactly what they purchased. But, if your order slips through the cracks, please reach out to us here so that we can make the situation right!
If you receive a damaged product, please email us within 48 hours of receiving the product. If the packaging is damaged, please attach photos to the email. The buyer is responsible for receiving the shipment safely and as such, we are not responsible for any lost or stolen packages.
How much will shipping cost?
Shipping varies depending on the destination. The rate is calculated at checkout once you enter your address.
Can you provide worldwide shipping?
We do provide worldwide shipping through a number of carriers. As is the case with most international packages, delivery does take a while as packages have to go through customs. The customer is responsible for all relevant duties/import taxes.
If you are interested in this, please contact us so we can work out the details together!