Review Guidelines
We read every review, together. Each Cozyleigh piece is made by hand in small batches, so your words are how we find out what’s working, what isn’t, and how the next batch gets better.
What we publish
Honest reviews of every star rating, from people who bought the piece. Glowing, mixed or disappointed: if it’s your real experience, it belongs here. That includes how delivery went and how we looked after you.
When we may not publish a review
We only hold back a review if it:
- Uses offensive, hateful, harassing or obscene language.
- Isn’t about us or our pieces, for example spam, ads or a review meant for another shop.
- Shares personal details, like an address, phone number or someone else’s name.
- Is copied from elsewhere, or comes from someone who didn’t buy or receive the piece.
- States something that is clearly untrue.
We never hold back a review because of its star rating or because it’s critical.
When something went wrong
If your review mentions a delay, a mix-up or a piece that isn’t right, we’ll reach out to make it right. Sometimes we’ll also reply under your review, so others can see what happened, or clear up a common question (like pre-order timing, or what comes in the box). You’re welcome to update your review afterwards, but you never have to.
Cozyleigh Points for reviews
Every review of a piece you bought earns Cozyleigh Points as a thank-you: 300 for a review, 700 with a photo of it in your space, and 1,000 with a short video. Points never depend on your star rating or on what you say. We never ask for a positive review.
Reviews we can’t publish under the guidelines above (spam, abuse, or ones not from a real purchase) don’t earn points, and points given for them may be removed. How Cozyleigh Points work
Thank you, truly
Every kind word, photo and honest bit of feedback means the world to our small studio. Thank you for telling us where your piece landed, and for helping the next person find theirs. 💛
