Questions we get asked a lot

Most of what we make is made to order, by hand, in our studio. Each piece's lead time is on its product page, right above Add to cart, so you know before you buy. Lead times are our best estimates, not guarantees. Now and then things in the studio shift our schedule a little.

Pieces marked made & ready are already finished and ship in 1–3 business days.

In the lower 48 US, each order pays one shipping price, and bigger orders ship free. Find your order below. If more than one line fits, the lowest one applies.

• Only Zen MagSafe Charger Stands, Charger Pucks and Fa Trinket Trays: $6, free on orders $75+
• With a Book Stand: $6, free on orders $150+
• With a Standard desk mat: $12, free on orders $150+
• With a Pro desk mat: $20, free on orders $150+
• With a Zen Tray: $15, free on orders $200+
• With a Zen Desk Shelf: by freight, rate shown at checkout (doesn’t ship free)

Charger stands, pucks and Fa trays means the Zen MagSafe Charger Stand, Zen MagSafe Charger Puck and Fa Trinket Tray, Imperfectly Perfect ones too. Using your points never costs you free shipping, because it’s based on your order before discounts.

Art prints, stickers, Zen Keycaps and Zen Cables ship separately with their own shipping and don't count toward free shipping. Zen Lights ship free from Gantri, and digital downloads arrive by email.

Alaska, Hawaii, Puerto Rico, military addresses and international orders: you'll see the exact rate at checkout once you enter your address.

Yes, we ship worldwide. International packages can take a while, since they go through customs. Any duties and import taxes are the customer's to pay, so please check your country's customs fees before you order. You'll see the shipping rate at checkout once you enter your address.

One exception: the Zen Light is made and shipped by our partner Gantri, who ships to the US (including Alaska and Hawaii) and Canada. Canada orders may include taxes, duties and customs brokerage fees.

For physical pieces, yes, but only before we start making or packing it. Most of what we make is made to order, so please write to us as soon as you can after ordering. If your order hasn't moved into processing yet, we'll do our best to help.

Digital products can't be cancelled, because your files arrive the moment you check out.

Write to us as soon as you can and we'll try. We can't promise it, though: we answer messages during business hours, and your order may already be packed or shipped by the time we read yours. Please double-check your address before you check out.

We can't add to an order once it's placed. You can place a second order for the extra pieces, or cancel the first one and order everything together, as long as we haven't started on it yet.

We can’t promise it, but reach out with both order numbers as soon as you can and we’ll try. If neither order has shipped yet, we’ll do our best to pack them together.

Some pieces always ship on their own, even in the same order: Desk Shelves and Pro Desk Mats ship in their own boxes, Zen Keycaps and Zen Cables are made and shipped by Osume, and Zen Lights by Gantri.

Sorry, we can't hold, delay or time shipments. If you won't be home to receive it, it's best to cancel and order again when you're ready. Once a package is delivered, you have 48 hours to check it and tell us about any damage, even if you're away.

Now and then a piece is already finished and waiting on our studio shelf. Those are marked made & ready, and they ship in 1–3 business days.

Everything ships together. Your made & ready pieces wait for your made-to-order pieces, and the whole order goes out once everything is finished, by the latest ship-by date in your cart. If you'd like a made & ready piece sooner, order it on its own.

Every piece is made by hand in our studio, so all sales are final. We don't take returns or exchanges, and that includes Imperfectly Perfect pieces and digital products.

Because we can't take anything back for size or fit, please check the product page before you order: your desk's size for a desk mat, and an official Apple MagSafe Charger for the Zen MagSafe Charger Stand. The Pro Desk Mat ships flat and doesn't roll; the Standard Desk Mat rolls.

Small differences in texture, color or finish come with making things by hand, so they aren't defects. If something arrives damaged, we'll make it right (see below). The full details are on our Return Policy page.

We pack every order by hand so it gets to you safely, but if something arrives damaged, we're so sorry. Please email us within 48 hours of the package being marked as delivered so we can make it right.

In your email, please include photos of:

• The outer packaging (the shipping box)
• The inner packaging (how it was packed)
• The damaged piece itself
• Any dents, bends or tears on the packaging

If something isn't working, a short video helps too.

This applies to gifts as well: the recipient or the buyer still needs to check the package within those 48 hours. We can't accept damage claims after that.

Depending on what we have available, we'll send a replacement or a refund. The full details are on our Return Policy page.

Our partners ship these. Gantri makes and ships the Zen Light, and Osume ships the Zen Keycaps. If something's wrong after your order has shipped, please reach out to them directly: Gantri or Osume.

Your download links are in your order confirmation email. If they won't open on your phone, try downloading them on a computer first, then move them over. Still stuck? Write to us with your order number and we'll help.

Because they're digital files, we can't offer refunds or exchanges on wallpapers, app icons or our other digital products. Please check a wallpaper suits your device before you buy.

Bought the same one twice by accident? Tell us and we'll refund the duplicate. And if something's wrong with your download, we'll help.

It depends on your device, so we'd suggest searching "how to install custom app icons" for your phone. On iPhone, our video tutorial shows how to install our minimal pastel app icons.

It's how our pieces are designed to live together. A base grounds the space: the Pro Desk Mat on your desk, or the Zen Tray anywhere in your home. Pieces like the Zen MagSafe Charger Stand, the Fa Trinket Tray and the Zen MagSafe Charger Puck have magnets inside, so they snap onto a base and stay where you set them.

The Pro Desk Mat. It has a thin sheet-metal layer hidden inside, which is what the magnets in the Zen MagSafe Charger Stand, Zen MagSafe Charger Puck and Fa Trinket Tray snap onto. The Standard Desk Mat has no metal layer: it’s flexible and rollable, and made to be used on its own.

No. Every piece works on its own, on any surface. A base just lets them hold their place.

We wrote the whole story, from a Zen garden to a gaiwan lid, on The Cozyleigh Ecosystem page.

It’s a second life for pieces that didn’t quite meet our finish standard. Everything we make passes through our hands, and handmade means no two come out exactly the same, whether it’s printed in our studio, a desk mat cut and finished by hand, or wood that’s cut, sanded and oiled. In every batch, a few come out with small surface marks: a faint line, a tiny dent in the linoleum or a soft spot in the finish. They work perfectly, so instead of wasting them, we give them a second life here.

Imperfectly Perfect pieces can’t be returned or exchanged. You can see examples of the kinds of marks on our Imperfectly Perfect page before you order.

When there are some available, they live on our Imperfectly Perfect page, while supplies last.

You earn 5 Cozyleigh Points for every $1 you spend. Every 500 Cozyleigh Points is $5 off your next piece.

Joining is 200 Cozyleigh Points, and we send 500 on your birthday. Leaving a review earns 300, a review with a photo 700, and a review with a short video 1,000.

Thank you for wanting to tell us how it's going, it truly means a lot! 💛 After your order arrives, we'll email you a link to leave a review. Reviews earn Cozyleigh Points (see above), and you can read our Review Guidelines here.

Sign in to your account to see your balance and use your Cozyleigh Points. Everything is explained on our Cozyleigh Points page.

We do! You can get a Cozyleigh Gift Card here.

The important details on credit card disputes and chargebacks are on our Chargeback Policy page.